Privacy

INFORMATION

CrystalPetLove is a privately held California-based company. All products ship directly from our California location.

We automatically collect certain information about you when you access or use our website or transact business with us, including:

  • Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.
  • Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
  • Information Collected by Cookies and Other Tracking Technologies: We may use cookies, web beacons (also known as "tracking pixels") and other tracking technologies to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

USE OF INFORMATION

We may use information about you for various purposes, including to:

  • Facilitate and improve your in-store and online shopping experience;
  • Provide the products and services you request, process transactions and send you related information, including confirmations and receipts;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you.
  • Monitor and analyze trends, usage and activities;
  • Process and deliver contest, promotion and sweepstakes entries and rewards;
  • Carry out any other purpose for which the information was collected.

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

SECURITY

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

CHILDREN

We do not knowingly collect any personal information from children under the age of 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.

COOKIES

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our websites. For more information about disabling flash cookies, see http://www.adobe.com/products/flashplayer/security. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. In addition, many web browsers support Do Not Track technology. If you enable Do Not Track, we will not use information about your web viewing activities to tailor your online experience.

YOUR CALIFORNIA PRIVACY RIGHTS

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing.

FOR CUSTOMERS IN THE EU AND SWITZERLAND

In connection with our processing of personal data it receives from Switzerland and the EU ("EU Data"), we adhere to the U.S.-Swiss Safe Harbor Framework and the EU-U.S. Privacy Shield Framework Principles of notice; choice; onward transfer; security; data integrity and purpose limitation; access; and recourse, enforcement and liability designed by the U.S. Department of Commerce and the European Commission (the "Principles"). For more information about CrystalPetLove's certification and the Principles, please visit The Department of Commerce's Privacy Shield website.

Please direct any inquiries or complaints regarding our compliance with the Principles to the point of contact listed in the "Contact Us" section below.  CrystalPetLove is subject to the investigatory and enforcement powers of the FTC. If CrystalPetLove shares EU Data with a third-party service provider that processes the data solely on our behalf, then we will be liable for that third party's processing of EU Data in violation of the Principles, unless we can prove that we are not responsible for the event giving rise to the damage.

CONTACT US:

If you have any questions about this Privacy Policy, please contact us at: hello@crystalpetlove.com